Your browser does not support JavaScript! Alpha Editions works best with javascript ( and by best only ).

Visualize every customer journey

Experience powerful, intuitive visualizations of your web and mobile app customer journeys. See your next best action to improve the digital customer experience.

Visualize Header

Give your teams a map to improve digital experience

Glassbox intuitively visualizes all digital sessions from both web and native mobile apps in real time. Teams across your organization can access a single source of truth, empowering collaboration to enhance every digital journey.

From here, they can quickly find the most impactful opportunities to improve CX, conversions, customer retention and more.

Give Your Teams A Map To Improved Digital Experience

60%

of employees take hours or days to get the information they need from their system and databases.

79%

of employees have to ask IT for help with reporting, slowing down decision-making.

21%

of organizations say they can act on very little of the data they collect.

50%

Companies that focus on the customer journey see a 50% greater return on marketing investments than for those that don’t.

Augmented Journey Map Reveals Your Next Move

Augmented Journey Map reveals your next move

Let your data tell a story to all your teams with the Augmented Journey Map. See customer behavior trends as they emerge. Get alerted to issues and customer pain points in real time—before they impact your business.

Do it all on your own—without the need for IT or a data scientist.

Dynamic Reporting For Aligned Business Teams

Dynamic reporting for aligned business teams

Create dedicated visual reports that align with your unique business goals. Comprehensive, simple-to-understand dashboards, funnels, and highly customizable reports can be easily shared across the enterprise.

Let your digital customer experience data fuel your next move.

Understand user behavior

Trends Over Time

Trends over time

See shifting patterns and how the customer journey evolves over time so you can react accordingly—and predict future changes.

Understand user behavior

  • Trends over time

    See shifting patterns and how the customer journey evolves over time so you can react accordingly—and predict future changes.

  • Real-time insights

    Glassbox gives you updates in real time, so you can understand when user behavior suddenly changes from what is considered normal—ideal for fraud use cases.

Actionable insights that make a difference

Identify Next Actions

Identify next actions

Visualize and explore each and every customer journey to help you resolve issues and create frictionless digital journeys.

Actionable insights that make a difference

  • Identify next actions

    Visualize and explore each and every customer journey to help you resolve issues and create frictionless digital journeys.

  • Automatic visual insights

    With 100% data capture and real-time alerts showing you where to focus attention, you can act fast to minimize risk and maximize conversion opportunities.

Customizable reports

The Moments That Matter To You

The moments that matter to you

It’s easy to get lost in data, which is why Glassbox gives you the power to create personalized dashboards that show you what’s important for you and your team.

Customizable reports

  • The moments that matter to you

    It’s easy to get lost in data, which is why Glassbox gives you the power to create personalized dashboards that show you what’s important for you and your team.

  • Share data across the organization

    Glassbox makes it easy to get the business aligned behind one version of the digital truth, so efforts and initiatives are coordinated for maximum effectiveness.

Customer journey visualizations at your fingertips

100 Data Capture

100% data capture

Get a 360-degree view of every digital journey

  • Capture and replay all journeys on all platforms—whether web, hybrid or native mobile applications (iOS and Android).
  • All data is indexed in real time so you can filter sessions by device, operating system, location, movement, demographic, traffic source and more.
  • See every customer click, tap, scroll, change, submission, zoom, tilt, swipe and resize, alongside page performance details and technical events happening behind the scenes.
Customer Insights

Customer insights

Visualize customer interactions with easy-to-create reports

  • Automatically index every tap, swipe and click for immediate search.
  • Find customer struggles, technical issues and trends over time.
  • Get dynamic and configurable reports and visualizations out-of-the box or build your own without help.
  • Define the metrics you want to measure with intuitive dashboards.
Behavior Analysis

Behavior analysis

Real-time behavior tracking driven by machine learning

  • Automatically detect buying intent signals or signs of struggle.
  • Get alerts that pinpoint the specific locations where those behaviors occur.
  • Act fast with real-time data that lets you trigger content or promotions to influence digital outcomes.
Session Replay

Session replay

Visualize every digital journey

  • Use video-like replay to view 100% of your web and mobile app sessions.
  • See your digital channels exactly the way your customers experience them.
  • All web and native or hybrid mobile app sessions are captured and can be viewed on a single platform, with immediate access to allow you to see what’s happened in real time.
Easy Funnel Creation

Easy funnel creation

Create conversion funnels in a matter of clicks

  • Create funnels in a matter of seconds.
  • Drag and drop a specific customer journey from the Augmented Journey Map™ or drill down from a session replay, or build one from a free-text search.
  • See patterns such as drop-off rates and abandonment.
  • Track multiple funnels to test how visitors become customers and optimize conversions.
Real Time Data Export

Real-time data export

Break down silos by sharing the customer truth across your teams

  • All data exported from Glassbox is automatically structured, enabling you to easily index and archive all digital data from digital customer journeys.
  • Send it as raw files or as real-time scenario-based data to any data lake, in real-time.
  • Personalize offers, enhance real-time fraud detection, retarget, remarket and predict churn.
In Page Analytics

In-page analytics

Powerful interaction maps and page and screen analysis

  • Measure every element on every page and screen with interaction maps and get insights into customer engagement.
  • Slice and dice interaction data with custom time ranges and explore dwell time, form focus time and error trends.
  • Interaction maps provide a holistic view of the digital customer journey by capturing both web and mobile app customer activity.
Easy Integrations

Easy integrations

Connect customer touchpoints with out-of-the-box integrations

  • Integrate with any other system from web analytics from Adobe Analytics or Google Analytics to voice-of-the-customer tools—with out-of-the-box integrations with Medallia and Opinionlab.
  • By connecting Glassbox with data lakes and BI systems, marketing and CX stakeholders can A/B test and optimize new customer journeys, campaigns, content, online workflows and microsites even before going live.
100 Data Capture

100% data capture

Get a 360-degree view of every digital journey

  • Capture and replay all journeys on all platforms—whether web, hybrid or native mobile applications (iOS and Android).
  • All data is indexed in real time so you can filter sessions by device, operating system, location, movement, demographic, traffic source and more.
  • See every customer click, tap, scroll, change, submission, zoom, tilt, swipe and resize, alongside page performance details and technical events happening behind the scenes.

Start visualizing journey data with Glassbox

Capture

Capture

Capture 100% of every digital session. Web and mobile app. UX and technical systems. Cloud, on-prem and hybrid.

Analyze

Analyze

Leverage AI and machine learning to get deep insights from your digital customer experience data.

Elevate

Elevate

Calculate the potential value of every digital journey and prioritize enhancements to elevate commercial success.

Mobile experience

5 Mobile App Traps: Where mobile app experience goes wrong and how to avoid it

Digital experience

Identifying the Right Metrics to Deliver Exceptional Digital Experiences