Get inside every mobile app journey
Almost 30% of apps are deleted by users within 28 days. Glassbox enables mobile app owners to measure and monitor user behavior so they have the insights they need to minimize churn and maximize engagement—all with a single SDK.
Increase mobile CX and conversion
Nearly three quarters of mobile app users classify as “serial switchers.” Understanding the true customer experience on your native mobile app has never been more important. Compare operating systems, devices and versions to increase user engagement. Test hypotheses and optimize mobile app experiences to drive customer loyalty and growth.
Compare journeys and identify behaviors of your most engaged customers. Test hypotheses and increase user engagement with your mobile app. Measure how UX changes impact activation, engagement, conversion and retention.
Optimize your app screens, forms, and CTA buttons to increase engagement and conversion. Keep up with changes to your app thanks to tag-less deployment. Maintain a complete and automated map of every user interaction—even when your app changes.
See how often your mobile app crashes with out-of-the-box crash analysis reports. Find out who’s most impacted, including version, network and device performance details. Calculate how much revenue each crash is costing you and prioritize resources.
Connecting with the mobile generation
As smartphone usage surpasses desktop, it’s more important than ever to optimize your mobile app. Discover users’ biggest complaints, and understand how to drive increased loyalty and engagement.
Visualize every journey
Customer journey mapping gives you insights into each user’s experience.
Automated alerts tell you when there’s an urgent issue.
Be empowered to deliver better mobile app experiences to all users.
Move at speed
Real-time data analysis allows you to test and learn at speed to determine the impact of app and feature updates. Get insights fast so you know which updates are driving better engagement and which functions should be turned off.
Supercharge mobile app performance
Boost customer acquisition, conversion and retention with a single SDK
- See and understand what your customers are experiencing on your mobile app in real time with app experience analytics.
- Find every frustration, every conversion issue and every technical glitch with a mobile behavior report.
- Track and tackle performance issues that impact user experience with a single SDK—all with your customers’ consent.
- Action improvements to delight your customers, keep tight control of your app size and generate more revenue.
Visualize customer interactions with your mobile app
- Automatically index every tap, swipe, zoom and tilt.
- Find customer struggles, technical issues, trends over time and much more.
- Get dynamic and configurable reports and visualizations out-of-the box, or build your own with no need for expert support.
- Define the metrics you want to measure with intuitive dashboards.
Customer journey mapping
Define, monitor, and optimize any customer journey—automatically
- View mobile customer journeys in real time, automatically map trends and drill down to individual sessions with Augmented Journey MapTM.
- Get a user-friendly, interactive visualization that allows for advanced data exploration—audience, engagement, error, user struggle, conversions and more.
- Map every mobile app session automatically.
Record and replay every mobile app visit
- Get the digital truth by capturing and replaying 100% of your mobile app sessions.
- See your digital channels exactly the way your customers experience them—with video-like replay.
- Capture native or hybrid mobile app sessions on a single platform.
- Cut tedious error reproductions out of your workflow with immediate access to session replays and performance data.
Turn up the heat on in-screen analytics with screen element analysis
- Get insights into how customers engage with every screen.
- Measure every element on a screen whether it’s a field, link, banner or something unique to your platform.
- Slice and dice screen interaction data with custom time ranges and explore dwell time, form focus time and error trends.
Easy funnel creation
Create conversion funnels in a matter of clicks
- Create funnels in a matter of seconds.
- Drag and drop a specific customer journey from the Augmented Journey Map™ or from a session replay.
- See patterns like drop-off rates and abandonment.
- Track multiple funnels to test how visitors become customers and optimize conversions.
One SDK for 100% data capture
- Unlike other digital tools, Glassbox’s patented data collection technology means there’s no need to tag in order to capture digital journeys.
- Through one SDK entry, you can capture every part of every session—even the technical events going on behind the scenes.
- We can also help you customize your configuration to fit your specific needs, all of which means you have more time to put your insights to good use in crafting frictionless digital journeys.
See how customers are really using your app—no more assumptions
- Get cross-organizational visibility into UX/UI across your app regardless of version, device type or operating system.
- Gain control of experience performance with data and alerts for when issues occur—even those not visible to the customer.
- Boost agility for bug fixes and troubleshooting with no need to reproduce errors.