Technical Training Specialist
Israel Office | Full-time | Intermediate
Glassbox is looking for a Technical Training Specialist to join our Training team, part of the Global Customer Success organization.
We are Glassbox, a world leader in digital experience analytics, on a mission to deliver frictionless digital journeys to brands and their customers all over the world.
We are a hyper-growth scale-up that has most recently acquired a strong player in the CX field- SessionCam and just IPO’d in June!
So, now is the perfect time to come to Glassbox and help us accelerate our global leadership position!
Will you join us in this journey?
What You Will Do:
- You will be in charge of customer's professional training from the onboarding stage to high-level certification and take part in their ongoing improvement.
- In this role, you will have the opportunity to work with our global customers.
What You Will Need:
- Up to 2 years of relevant work experience in delivering technical training for customers in English
- Excellent verbal and written communication skills in English
- Comfort in delivering online training webinars
- A passion for educating others and watching them learn and grow
- Experience working with webinars and online training platforms such as Zoom
- Able to understand the complex technical concept
- Basic understanding of User experience tools (google analytics, adobe, etc.)
- Working knowledge of an LMS